SaleSwitch support

SaleSwitch is provided by Ecommlist. We help with sale setup, pricing results, AI drafts, billing and app data.

Create your first sale

1. Open SaleSwitch in Shopify Admin. Choose displayed variants or add all active variants from a collection. Selection stays with you as you browse catalogue pages.
2. Name your campaign and set its discount, start and end. Date inputs use the timezone shown beside the form; review the final schedule in your store’s timezone.
3. Review the original and sale price for every selected variant. Items already on sale are skipped by default.
4. Select Schedule sale, then check Your sales after the start time for actual application results. Scheduled means saved for processing, not that prices have already changed.

Add a countdown

In Set up campaign, enable Show a sale countdown. Choose Product page or Store banner, a headline and a style. Open Set up in theme editor. For a product countdown, add the SaleSwitch block to your product template and drag it below Buy buttons or another section. For a banner, activate SaleSwitch in App embeds and choose its position. Save the published theme. The app’s style preview is illustrative, not a live theme preview.

The product countdown appears only for a successfully discounted variant with matching current prices. Changing to another variant may hide it. It stops at the campaign’s end time and never resets. A single store banner uses the most recently started eligible banner campaign and links to selected sale items.

Create a sale collection

Enable Create a sale collection and choose its title. Review the collection action with your prices before scheduling. Your sales shows the collection’s actual setup status and link after prices apply. Skipped variants are excluded. Add the collection link to store navigation yourself. At the end, SaleSwitch removes only its own selections and keeps the collection and your additions.

Repeat a campaign

Use as template copies a campaign into an editable draft with new dates. It does not schedule anything. Review current prices and approve the new campaign when ready.

End or cancel a sale

Use Cancel sale before activation to release a Free slot without changing prices. For active sales, use End & restore and check the results. Restoration is processed by the worker. If a product has a later edit or an uncertain outcome, open its Shopify price settings, check its price and compare-at price, and decide which values to keep. Keep current prices records your decision and makes no price changes.

Where sale prices appear

The app edits catalogue prices. Your theme controls whether compare-at prices and sale labels are displayed. Base price changes can affect other channels and relative market pricing. Fixed market and B2B prices are not edited.

Plans and AI

Free includes two scheduled sales per month, with up to 50 variants each. Pro adds unlimited sales, up to 200 variants each, and 20 monthly AI draft requests. Plans opens Shopify’s hosted selection page. AI only uses the displayed catalogue snapshot; search or filter to relevant products first, and review its draft before scheduling.

Before uninstalling

End active sales and check restoration results. Shopify removes our access on uninstall, so we cannot restore prices afterward.

Contact

Email changeyourtoneapp@gmail.com. Include your store domain, sale name and a description of the issue. Do not send passwords, access tokens, payment details or shopper personal information.